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Producer ResourcesProceduresApplication and Quoting Process You are welcome to submit business to us by fax, e-mail or regular mail. Upon receipt of your submission, we will do three things. First, we will clear your submission in our system. Second, we will reserve the account for you and your agency. Our third action is to acknowledge your submission, which will provide you with the time the submission was entered into our clearance system and will advise which PLUS broker is handling your account. The quoting process can vary in turn-around time. It can take from one day to one week. Response times depend on a number of factors including the type of business, size of the account, loss history, and quality of the submission. Here are some areas which affect the quality of the submission: Clarity of application -- is the submission legible, even after faxing? Quality of information -- are responses on the application appropriate? Quantity of information -- are all questions on the application answered? Attachments -- are all resumes, financial statements, or other requirements included? The better the information provided, the quicker the quote can be turned around. Binding Business We cannot bind coverage without your written request. Due to the uncertainties of e-mail transmission, we prefer binder requests via fax. Please keep fax confirmation receipts for all fax transmissions to PLUS. We will accept e-mail binding requests, but please be aware that factors beyond our mutual control may prevent our receipt of your e-mailed request in a timely fashion. Claims Notification The terms and conditions of most policies state that claims, allegations, or incidents that might result in a claim must be reported in a timely manner and in accordance with policy conditions in order to preserve coverage. In order to allow us to assist in the claims process, please fax details of claims or potential claims to us at 512.474.0505. We will need the following information: What is the policy number, and who is the named insured? Who is making the claim(s) or allegation(s)? When and where did the alleged act(s) or omission(s) take place? What are the details of the allegations? How was the insured made aware of the claim? Has the insured received a complaint, demand letter, or has a lawsuit already been filed? |
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